Measuring patient experience of diagnostic care and acceptability of testing

Alice S. Forster, Greg Rubin, Jon D. Emery, Matthew Thompson, Stephen Sutton, Niek De Wit, Fiona M. Walter, Georgios Lyratzopoulos*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

A positive patient experience has been long recognised as a key feature of a high-quality health service, however, often assessment of patient experience excludes diagnostic care. Experience of diagnostic services and the acceptability of diagnostic tests are often conflated, with lack of clarity about when and how either should be measured. These problems contrast with the growth in the development and marketing of new tests and investigation strategies. Building on the appraisal of current practice, we propose that the experience of diagnostic services and the acceptability of tests should be assessed separately, and describe distinct components of each. Such evaluations will enhance the delivery of patient-centred care, and facilitate patient choice.

Original languageEnglish
Pages (from-to)317-321
Number of pages5
JournalDiagnosis
Volume8
Issue number3
DOIs
Publication statusPublished - 1 Aug 2021
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2021 Alice S. Forster et al., published by De Gruyter, Berlin/Boston 2021.

Keywords

  • acceptability
  • diagnostic care
  • investigations
  • patient experience
  • patient-centred care

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